| As
you may have read earlier Beebug’s support is tailored to
meet each clients individual needs and as such we do not have a
set in stone support policy template for dealing with client's.
However, we do have some levels of support that you can use as a
guide:
The
Basic Managed Service
The Extended Managed Service
Details of both are outlined
below, but it must be remembered that these are a simple outline
to our support. With regards to regular visits to your site, popular
with many schools, the amount and frequency of these can be agreed
on an individual basis. |
Basic Managed Service
• Full on-site
warranty of the physical network structure that we installed, including
the cable work, patch leads and patch panel.
• Your fileserver is covered by 36 months warranty from HP.
We will add to this by providing on-site support and full disaster
recovery service, so that in the event of a hard drive failure,
for example, we will re-install the operating system and all data
from your latest tape backup.
• On-site support of printer problems.
• On-site warranty of the Internet server (if applicable).
• Full support of the Internet installation including re-installation
of the software components if necessary.
• Unlimited telephone support on all aspects of the installation
including Windows 2000/2003 Server, Windows 98 and Windows XP Pro,
printing problems and software installation.
• On-site software and operating system re-installation on
your workstations as necessary.
• Remote access to your server and PC’s to provide additional
support.
• Annual creation of accounts for new children and staff in
September.
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Extended Managed Service
The Extended Managed Service includes the support
listed above, but is extended whereby a member of our staff visits
the site on an agreed number of times each term to carry out ancillary
network management tasks. The dates for the visits are agreed at
the beginning of the service but can be slightly flexible subject
to availability of our staff.
Typical tasks that can
be carried out by our engineers include:
• Installing new
software onto the network and workstations.
• Installing service patches and upgrades for the server and
workstations.
• Staff training.
• Creation of new user accounts.
• General faultfinding and repairs.
• Windows configuration changes.
• Intranet development.
• Updating drivers on printers etc.
• Installing new peripherals such as scanners, cameras etc.
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If you have any questions or would like to speak to one of our advisors
then please go to the Contact Us section |
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