Beebug Ltd

Below is a list of Common Problems. Click on one of the problem topics below for recommendedsolutions.

If the problems topics do not cover your problem, or if the solution does not work, and you have a support contract with Beebug, then please contact us directly for further assistance. Our details are on the "Contact Us" page.

Problems:

Unable to log on

The computer is frozen and totally unresponsive

Login Error Message

Even when the PCs switched off the keyboard and mouse have light(s) on

Printing Problems

Unable to print to the network printer

Backup problems

Email problems

I can not Web Browse

Server Errors

Unable to log on
Always log on with the username and password in lower case, ensuring that there are no spaces.
Ensure a user account been set up for this person? Check that you are not typing the letter 'O' instead of a number zero.
Does the bottom login box contain (this computer)? It should be the DOMAIN name and have no spaces before or after. Check this carefully.
Try logging the same user onto a different machine. If this works then check that the first machine has its network lead plugged in. If the user can not logon elsewhere, then there may be a server or network problem or the user may not exist or not have been added properly. Try logging on with a different user. If other users can log on then it almost certainly the user that has the problem.
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The computer is frozen and totally unresponsive
Try waiting for a few minutes to see if the PC becomes responsive again. If this does not work you can hold down 'CTRL' 'ALT' and 'DELTE' keys. If this works you should be able to select 'log off'. If this works try logging back in, or perhaps you may want to give it a reboot. If this does not work and the PC is totally unresponsive hold in the on/off button for 5 seconds to turn off the computer. It is recommended to do this only as a very last resort.
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Login Error Message
When logging in an error comes up with a title bar similar to Desklo~1 or Desk Login Fix or Internet Configurator or Run Time Error. Note: this is not the normal Beebug logo that appears after logging in on a site with Internet access.

By far the most likely thing is you have not set up the user correctly. Check they are a member of Domain Users and either Teachers or Students. Also check that the permissions on their home area are correct and that it is shared correctly. Finally check that the Profile section for that user is correct. This can also be caused by everyone logging on as the same user. You should not allow people to log on as the same user. They must instead use their own user name. If the error comes up for all users, please contact Beebug Support.
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Even when the PCs switched off the keyboard and mouse have light(s) on
This is perfectly normal with newer ATX style PCs. You can ignore the lights; it is not a problem and is nothing to be worried about. The PC keyboard lights will stay in the same state as when they were shut down. E.g. If the Caps Lock is on when the PC was shut down then it will stay on when the PC is off.
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Printing Problems
Are the leads clean and securely fastened?
Are you using the correct printer driver for that printer?
The printer is printing lots of unwanted information
The best thing to do when a printer is printing lots of unwanted information (to save you paper and ink) is to flush all aspects of printing queue. First switch off the printer. Next log on to a workstation as a user who is a member of PRINT and pause the queue. Next flush the queue. Next switch off the print server (if you have one) wait 30 seconds and then switch back on. Next unpause the queue from a computer and turn on the printer. Now try printing again. If the problem persists, call Beebug Support.
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Unable to print to the network printer
Has the printer been paused at the server or client?
Is the printer switched on?
Is the printer out of paper?
Is the printer on line? (It should be).
Is the printer out of toner or ink?
Is there a paper jam?
Is the printer connected to the print server and the ends of the cable fully inserted?
Is the print server switched on?
Is the print server connected to a wall box by a drop lead?
Is the light on the print server red?
Has the printer crashed?

Try unplugging the printer and print server (if you have one) from the mains, waiting for 30 seconds and then plugging it in again. If the light doesn’t turn green after 30 seconds then the print server is not seeing the network properly. Try changing network sockets and drop leads. Try turning if off then on again. Has the Use Printer Offline been ticked on the nonworking PC? Check by right clicking on the printer within the Printers Folder. You will need to be logged on the PC with the problem as a user who is a member of the PRINT group to do this.

Is the paper size set correctly at the client? Check by right clicking on the printer within the Printers Folder, and choosing Properties, then Paper. It should be set to A4, not letter.
Can other PCs print? If so, you may need to reinstall the driver.

All the printers are not shared or visible from the server
Try stopping the starting the Spooler service. To do this, log on as Administrator, then click Start, Settings, Control Panel and then Administrative Tools. Now double click on Services. Next locate the Print Spooler service by scrolling down the list and click on it once to highlight it. Now click on Stop, wait a few seconds then click on Start. If this has not corrected the problem then contact Beebug Support.
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Backup problems
There has been no backup print out or email
Does printing and email still work? If so it is possible that backup has not run, so please contact Beebug Support

Has the tape drive been cleaned recently? Is the warning light, a triangle with an exclamation mark in the middle of it, flashing or illuminated? Then the tape drive needs cleaning. We will have provided you with a cleaning tape during the installation. If you insert this tape into the drive, it will eject it again once it has finished cleaning. This should only take 10 seconds or so.

If the tape has been ejected and backup is asking for additional media, the backup is not fitting on the tape. Please contact us and we will check the compression settings and rationalise which data should be backed up.
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Email problems
When I log on as a user I seem to have the wrong person’s email. This may be caused by an incorrectly added user. Check that users' details and that they have the right home area information in the Profile section of that users' information. Also check that the users home area exists, is shared and has the correct permissions, the user should have full control of their own home folder. It may also be caused by loading (running) the email program before the Beebug logo has appeared and gone. (It's a program which sets up individual user's Internet settings).
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I can not Web browse
Check that the user that is trying to Web browse a member of the WebAccess group? If not, then make them a member and log in again as that user. Check that the Internet Server (if you have one) is switched on. The Internet Server should be left switched on all the time and should never be switched off. If the Internet Server is switched off, switch it on again. You do not need to type anything, just let it boot by itself. If the Internet Server will not boot, then please contact Beebug Support.
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Server Errors
When you log on to the server, you may notice various messages from the UPS software (PowerChute) notifying you that 'Normal Utility Power has been Restored'. This is not normally a problem. Just acknowledge the messages by clicking OK. Quite often the mains electricity will fluctuate slightly and you are simply being notified. A very large number of fluctuations, however, may cause switch problems.

The server is showing an error message 'That at least one service or dependency failed to start'. This is a common error, simply click OK and do not worry about it

If you suspect a server problem, Network infrastructure problems, or any other questions then please call Beebug Support, the details can be found on the Contact Us page
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